Information we collect
We collect information you provide directly, including account details, workspace setup information, billing information, support requests, and any feedback, attachments, comments, or knowledge base content you submit through the Service.
We also collect operational data such as device and browser information, IP-derived location data, authentication events, feature usage, public voting identifiers, and application logs needed to run, secure, and improve the product.
How we use information
We use personal data to provide and secure the Service, manage accounts and workspaces, process billing, operate public boards and knowledge bases, send service communications, provide customer support, and improve product performance and reliability.
Where applicable, we may also use data to power product features you enable, including AI-assisted categorisation, duplicate detection, theme detection, search, and integrations with third-party tools.
Cookies and local storage
Conclude uses essential cookies and browser storage to keep users signed in, maintain security, remember interface preferences, and support public feedback flows such as voting and submission state. If we introduce non-essential analytics or marketing cookies, we will update this policy and any required consent flow.
How we share information
We share information with service providers that help us operate the product, such as hosting, authentication, email, payments, storage, AI, and integration providers. Based on the codebase today, that may include vendors such as Clerk, Stripe, Supabase, Vercel, Resend, OpenAI, and connected workspace tools like Linear or Notion when customers enable those integrations.
We may also disclose information when required by law, to enforce our agreements, or to protect the rights, security, and integrity of Conclude, our customers, or the public.
Data retention
We retain information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on the type of data, workspace settings, and whether an account or workspace remains active.
Security
We use administrative, technical, and organizational safeguards designed to protect personal data. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.
International transfers
Your information may be processed in countries other than your own. Where required, we rely on appropriate safeguards for cross-border data transfers.
Your rights
Depending on your location, you may have rights to access, correct, delete, restrict, or export your personal data, and to object to certain processing. You can also opt out of product emails using unsubscribe links where available.
Contact us
Questions or requests about privacy can be sent to support@conclude.fyi.